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Policy bank : Leadership & governance policies : Complaints policies: model and examples

Complaints policies: model and examples

updated on 10 April 2019
Ref: 3399
Statutory/mandatory for: Maintained schools Academies Free schools Independent schools Pupil referral units Non-maintained special schools What does this mean?

Download our model complaints procedure, and use our checklist to make sure your school's policy complies with the law and reflects best practice. Take a look at examples of procedures from a range of schools.

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Contents

  1. Model procedure from The Key 
  2. Complaints procedure checklists 
  3. Maintained school examples 
  4. Academy examples
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