You are here:
Complaints policies
Ref: 3399
Last updated
on
29 September 2017
Statutory/mandatory for:
Maintained schools
Academies
Free schools
Independent schools
Pupil referral units
Non-maintained special schools
What does this mean?
This article includes our downloadable model complaints procedure that you can adapt to your context. It looks at the requirements to have a complaints procedure, and examples of complaints policies and procedures from local authorities, maintained schools and academies.
Contents
- 1 Model procedure from The Key
- 2 Requirements
- 3 Local authorities
- 4 Maintained schools
- 5 Academy examples
- 6 Keeping records of complaints
Article features
- 2 downloads
- 13 external links
More from The Key
Funding
School funding explained
Quickly get to grips with how school funding works:
Inspection
4 resources on Ofsted preparation
Build knowledge and gain confidence about the process:
In the news 15 Aug 2018
- News briefing: Your weekly round-up for 3-10 August 2018 10 Aug 2018 08:00 new
- News briefing: Your weekly round-up for 27 July-3 August 2018 3 Aug 2018 08:00 new
- News briefing: Your weekly round-up for 20-27 July 2018 27 Jul 2018 08:00 new
- Need-to-know: 3.5% pay rise for teachers on main pay range announced 24 Jul 2018 14:25 new
- In the news: 15% rise in exclusions in one year, latest data shows 20 Jul 2018 10:54 new
The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.