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Complaints policies

Ref: 3399
Last updated on 29 September 2017
Statutory/mandatory for: Maintained schools Academies Free schools Independent schools Pupil referral units Non-maintained special schools What does this mean?
Policy article
This article includes our downloadable model complaints procedure that you can adapt to your context. It looks at the requirements to have a complaints procedure, and examples of complaints policies and procedures from local authorities, maintained schools and academies.

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Contents

  1. 1 Model procedure from The Key 
  2. 2 Requirements
  3. 3 Local authorities
  4. 4 Maintained schools
  5. 5 Academy examples
  6. 6 Keeping records of complaints

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