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Complaints policies
Ref: 3399
Last updated
on
29 September 2017
Statutory/mandatory for:
Maintained schools
Academies
Free schools
Independent schools
Pupil referral units
Non-maintained special schools
What does this mean?
This article includes our downloadable model complaints procedure that you can adapt to your context. It looks at the requirements to have a complaints procedure, and examples of complaints policies and procedures from local authorities, maintained schools and academies.
Contents
- 1 Model procedure from The Key
- 2 Requirements
- 3 Local authorities
- 4 Maintained schools
- 5 Academy examples
- 6 Keeping records of complaints
More from The Key
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