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updated on 28 January 2019
Ref: 3399
Statutory/mandatory for: Maintained schools Academies Free schools Independent schools Pupil referral units Non-maintained special schools What does this mean?

This article includes our downloadable model complaints procedure that you can adapt to your context. It looks at requirements to have a complaints procedure, and examples of complaints policies and procedures.

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  1. Model procedure from The Key 
  2. Complaints procedure checklists 
  3. Maintained school examples 
  4. Academy examples

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