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Policy bank : Leadership & governance policies : Complaints procedures: checklist, model and examples

Complaints procedures: checklist, model and examples

Last reviewed on 13 November 2020
Ref: 38473
Statutory/mandatory for: Maintained schools Academies Free schools Independent schools Pupil referral units Non-maintained special schools

Use our checklist to make sure your school's procedure complies with the law and reflects best practice. Take a look at our model procedure to see what good looks like, and see examples of procedures from a range of schools.

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Contents

  1. Use our checklist to scrutinise your school's policy
  2. Model procedure from The Key 
  3. Maintained school examples
  4. Academy examples
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