You are here:

Policy bank : Leadership & governance policies : Complaints policies: model and examples

Complaints policies: model and examples

updated on 28 January 2019
Ref: 3399
Statutory/mandatory for: Maintained schools Academies Free schools Independent schools Pupil referral units Non-maintained special schools What does this mean?

This article includes our downloadable model complaints procedure that you can adapt to your context. It looks at requirements to have a complaints procedure, and examples of complaints policies and procedures.

Article tools

Contents

  1. Model procedure from The Key 
  2. Complaints procedure checklists 
  3. Maintained school examples 
  4. Academy examples
Also in this topic: Leadership & governance policies
Show more
Top articles

More from The Key

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.