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    • The governing board
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      • The governing board (view all topics)
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    Pupils and learning : Parents & the community : Complaints

    Complaints

    • Banning parents from the school site A summary of the government guidance on barring or removing parents from the school site, plus expert guidance for governors on reviewing a ban.
    • Complaints panel: decision letter template Save time with our template letter to let complainants know the outcome of a complaints panel.
    • Complaints procedures for governing boards Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
    • Dealing with complaints: a summary for governors Get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes. You'll also find some help if you need to go remote.
    • Dealing with persistent or unreasonable complaints Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
    • What not to do when you get a complaint 6 common mistakes that governors make when dealing with complaints – and how to avoid them.

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