Complaints
- Banning parents from the school site A summary of the government guidance on barring or removing parents from the school site, plus expert guidance for governors on reviewing a ban.
- Complaints panel: decision letter template Save time with our template letter to let complainants know the outcome of a complaints panel.
- Complaints procedures for governing boards Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
- Dealing with complaints: a summary for governors Get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes. You'll also find some help if you need to go remote.
- Dealing with persistent or unreasonable complaints Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
- What not to do when you get a complaint 6 common mistakes that governors make when dealing with complaints – and how to avoid them.