Complaints

  • Banning parents from the school site
    Your school leaders can decide to ban parents or visitors who behave aggressively or abusively on the school site. Read about how your board might be involved with reviewing bans.
  • Handling persistent or aggressive complaints
    Serial and/or unreasonable complaints can be time-consuming and stressful for headteachers and governors. Learn how to manage them effectively, and where to get help with particularly tricky situations.