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Last updated on 10 April 2019
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Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.

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  1. Identify a serial or persistent complaint
  2. Follow your policy
  3. Take all ‘reasonable steps’
  4. Seek support if you need it
  5. Put a communications strategy in place
  6. Stop responding if necessary
  7. Take extra measures if the complaint constitutes harassment
  8. Duplicate complaints from different people

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