You are here:

Pupils and learning : Parents & the community : Complaints : Dealing with persistent or unreasonable complaints

Dealing with persistent or unreasonable complaints

Last reviewed on 3 November 2020
Ref: 4687
School types: All · School phases: All

Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.

Article tools

Contents

  1. Identify a serial or persistent complaint
  2. Follow your policy
  3. Take all ‘reasonable steps’
  4. Seek support if you need it
  5. Put a communications strategy in place
  6. Stop responding if necessary
  7. Take extra measures if the complaint constitutes harassment
  8. Duplicate complaints from different people
Also in this topic: Complaints
Show more
Top articles

More from The Key

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence v3.0.