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Dealing with persistent or unreasonable complaints
Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
- Identify a serial or persistent complaint
- Follow your policy
- Take all ‘reasonable steps’
- Seek support if you need it
- Put a communications strategy in place
- Stop responding if necessary
- Take extra measures if the complaint constitutes harassment
- Duplicate complaints from different people
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