You are here:
Dealing with persistent or unreasonable complaints
Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
Contents
- Identify a serial or persistent complaint
- Follow your policy
- Take all ‘reasonable steps’
- Seek support if you need it
- Put a communications strategy in place
- Stop responding if necessary
- Take extra measures if the complaint constitutes harassment
- Duplicate complaints from different people
More from The Key
The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.