Parents & the community

Your school leaders can decide to ban parents/carers or visitors who behave aggressively or abusively on the school site. Find out how the process works and the role of the governing board in reviewing bans.

Save time with our template letter to let complainants know the outcome of a complaints panel.

Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the governance professional and complaints panel chair.

Your trust board must oversee stakeholder engagement across your trust – so, it's important that everyone knows who you are and what your board does. Use our expert tips to help raise trustees' profile in all your schools.

Surveys can be a great way to gather feedback from parents and staff if done effectively. Use this article to get the most from your surveys and see examples from schools and trusts.

Find out what questions you can ask about your school or trust’s newsletter and what you can expect it to cover, so you can make sure your community is kept up to date.

Biographies are a useful way to introduce governors and trustees to the local community. See examples from other schools and trusts, and use our template to write your own.

Understand your role in marketing your school. Help your senior leaders identify what parents and carers are looking for in a school, and choose the messages that will make your school stand out.

Find out what governing board information you're required to publish on your school website, and download our checklists for maintained schools and academies to make sure you haven't missed anything out.