Dealing with complaints: a summary for governorsUpdatedGet a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes. You'll also find some help if you need to go remote.
Dealing with persistent or unreasonable complaintsSerial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
Parent and staff surveys: governors' roleSurveys can be an effective way to gather feedback from parents and staff, but there's a right and wrong way to do it. Read this to be sure you're on the right track.
School newsletter: governors' roleFind out what questions you can ask about your school’s newsletter and what you can expect it to cover, so you can make sure your school’s community is kept up to date.
Governor biographies: template and examplesBiographies are a useful way to introduce governors to the school community. See some examples from other schools and then use our template to create your own governor's profile.
Managing the school website: guidanceWho is responsible for managing the school website? We relay good practice advice on managing a school website from two associate education experts and the ICO. We also look at guidance on data protection and confidential information.
Marketing your school effectivelyHow can we market our school to prospective parents? This article has a KeyDoc guide to developing a marketing strategy. You will also find advice on raising a school's profile in the community, and using social media to communicate with parents.