Dealing with complaints: a summary for governorsFind out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
Dealing with persistent or unreasonable complaintsSerial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
Governors' reports to parentsDo we need to produce an annual report for parents? It is no longer statutory for governing bodies in England to produce an annual report for parents, although those in Wales are required to do so. This article features a KeyDoc with a suggested format for a report and links to examples from schools.
Parent and staff surveys: governors' roleSurveys can be an effective way to gather feedback from parents and staff, but there's a right and wrong way to do it. Read this to be sure you're on the right track.
School newsletter: governors' roleWhat should we expect to see in our school's newsletter to parents? This article sets out advice from 3 of The Key's associate education experts on governors' role in relation to the school newsletter. It also links to a further article on forming a school communications strategy.
Governor biographies: template and examplesBiographies are a useful way to introduce governors to the school community. See some examples from other schools and then use our template to create your own governor's profile.
Managing the school website: guidanceWho is responsible for managing the school website? We relay good practice advice on managing a school website from two associate education experts and the ICO. We also look at guidance on data protection and confidential information.
Marketing your school effectivelyHow can we market our school to prospective parents? This article has a KeyDoc guide to developing a marketing strategy. You will also find advice on raising a school's profile in the community, and using social media to communicate with parents.
Raising the school's profile in the local communityHow can the school raise its profile in the local community? We relay advice from two of our associate education experts on what a school can do to raise its profile in the community. We also look at how to publicise the school and at examples of how schools engage with their local community.