Banning parents from the school siteA summary of the government guidance on barring or removing parents from the school site, plus expert guidance for governors on reviewing a ban.
Complaints appeal hearings: academiesWhat is the recommended procedure for an academy complaints appeal hearing? We look at the legislation and relay advice from one of our associate education experts. We also link to an example of an academy appeal hearing procedure.
Coronavirus: managing parent complaintsUpdatedDealing with complaints is understandably more challenging during partial school closure than in normal times. Get advice on how you can help to relieve some pressure from school leaders and how to hold panel hearings successfully.
Dealing with complaints: a summary for governorsFind out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
Dealing with persistent or unreasonable complaintsSerial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.