Download our template
Adapt our template letter to notify complainants of the outcome of a complaint hearing.
Our governance expert Hayley James helped us write this.
The panel clerk should send the letter
This person can be the clerk to governors, or the school's complaints co-ordinator.
This is set out under 'role of the clerk' in the Department for Education's best practice advice for school complaints for maintained schools.
If you're an academy, double check with your trust if anyone else can clerk a panel hearing.
Find out more about how to clerk a panel hearing.