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Complaints
- Banning parents from the school site A summary of the government guidance on barring or removing parents from the school site, plus expert guidance for governors on reviewing a ban.
- Complaints appeal hearings: academies What is the recommended procedure for an academy complaints appeal hearing? We look at the legislation and relay advice from one of our associate education experts. We also link to an example of an academy appeal hearing procedure.
- Complaints appeal panels: maintained schools Guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
- Complaints panel: decision letter template Use our template letter to let complainants know the outcome of a complaints panel.
- Coronavirus: managing parent complaints Dealing with complaints is understandably more challenging during partial school closure than in normal times. Get advice on how you can help to relieve some pressure from school leaders and how to hold panel hearings successfully.
- Dealing with complaints: a summary for governors Find out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
- Dealing with persistent or unreasonable complaints Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
- What not to do when you get a complaint 6 common mistakes that governors make when dealing with complaints – and how to avoid them.