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  • Coronavirus: managing parent complaints Dealing with complaints is understandably more challenging during partial school closure than in normal times. Get advice on how you can help to relieve some pressure from school leaders and how to hold panel hearings successfully.
  • Dealing with complaints: a summary for governors Find out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
  • Dealing with persistent or unreasonable complaints Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
  • What not to do when you get a complaint 6 common mistakes that governors make when dealing with complaints – and how to avoid them.