Complaints
- Banning parents from the school siteYour school leaders can decide to ban parents/carers or visitors who behave aggressively or abusively on the school site. Find out how the process works and the role of the governing board in reviewing bans.
- Complaints panel: decision letter templateSave time with our template letter to let complainants know the outcome of a complaints panel.
- Complaints procedures for governing boardsFind guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the governance professional and complaints panel chair.
- Dealing with complaints: a summary for boardsGet a summary of the rules on handling complaints – including against the headteacher, governors, trustees and chair – and see a quick overview of how the process usually goes.
- Handling persistent or aggressive complaintsSerial and/or unreasonable complaints can be time-consuming and stressful for headteachers and governors. Learn how to manage them effectively, and where to get help with particularly tricky situations.
- What not to do when you get a complaint6 common mistakes that governors make when dealing with complaints – and how to avoid them.