Complaints panel: decision letter template

Save time with our template letter to let complainants know the outcome of a complaints panel.

Last reviewed on 4 November 2021
School types: All · School phases: All
Ref: 31834
  1. Download our template
  2. The panel clerk should send the letter

Download our template

Adapt our template letter to notify complainants of the outcome of a complaint hearing. 

Our governance expert, Hayley James, helped us write this.

The panel clerk should send the letter

This person can be the clerk to governors, or the school's complaints co-ordinator. 

This is set out for maintained schools under 'role of the clerk' in best practice advice for school complaints from the Department for Education (DfE). If you're an academy, double check with your trust if anyone else can clerk a panel hearing.

Find out more about how to clerk a panel hearing.