Complaints panel: decision letter template
Save time with our template letter to let complainants know the outcome of a complaints panel.
Download our template
Adapt our template letter to notify complainants of the outcome of a complaint hearing.
Our governance expert, Hayley James, helped us write this.
The panel clerk should send the letter
This person can be the clerk to governors, or the school's complaints co-ordinator.
This is set out for maintained schools under 'role of the clerk' in best practice advice for school complaints from the Department for Education (DfE). If you're an academy, double check with your trust if anyone else can clerk a panel hearing.
Find out more about how to clerk a panel hearing.