Parents & the community

Your school leaders can decide to ban parents or visitors who behave aggressively or abusively on the school site. Read about how your board might be involved with reviewing bans.

Save time with our template letter to let complainants know the outcome of a complaints panel.

Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.

Your trust board must oversee stakeholder engagement across your trust – so, it's important that everyone knows who you are and what your board does. Use our expert tips to help raise trustees' profile in all your schools.

Surveys can be a great way to gather feedback from parents and staff if done effectively. Use this article to get the most from your surveys and see examples from schools.

Find out what questions you can ask about your school’s newsletter and what you can expect it to cover, so you can make sure your school’s community is kept up to date.