Parents & the community
Contents
Complaints
6 articles- Banning parents from the school siteYour school leaders can decide to ban parents or visitors who behave aggressively or abusively on the school site. Read about how your board might be involved with reviewing bans.
- Complaints panel: decision letter templateSave time with our template letter to let complainants know the outcome of a complaints panel.
- Complaints procedures for governing boardsFind guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
Engaging with parents & the community
6 articles- How to raise your board of trustees' visibility in your trust communityYour trust board must oversee stakeholder engagement across your trust – so, it's important that everyone knows who you are and what your board does. Use our expert tips to help raise trustees' profile in all your schools.
- Parent and staff surveys: governors' roleSurveys can be a great way to gather feedback from parents and staff if done effectively. Use this article to get the most from your surveys and see examples from schools.
- School newsletter: governors' roleFind out what questions you can ask about your school’s newsletter and what you can expect it to cover, so you can make sure your school’s community is kept up to date.
Extended services
0 articlesWebsites, social media & marketing
4 articles- Governor biographies: template and examplesBiographies are a useful way to introduce governors and trustees to the local community. See examples from other schools and trusts, and use our template to write your own.
- Marketing your school to parentsUnderstand your role in marketing your school. Help senior leaders identify what parents are looking for in a school and choose the messages that will make your school stand out.
- School website: publishing information about the governing boardFind out what governing board information you're required to publish on your school website, and download our checklists for maintained schools and academies to make sure you haven't missed anything out.