How to review your complaints procedures: checklist, model and examples

Use our checklist to review the procedure for your school or trust, and make sure it complies with the law and reflects best practice. Be clear on what questions you can ask, and take a look at our model procedure to see what good looks like.

Last reviewed on 20 August 2024See updates
Ref: 38473
Statutory/mandatory for:
Maintained schools
Academies
Free schools
Independent schools
Pupil referral units
Non-maintained special schools