LeadersSafeguardingCPDGovernorHubKeyGPT
This content is only available to membersUnlock resources, guidance, training and tools for your whole school with a 14 day free trial
Start your free trial

Social media: how to prevent and respond to negative parent behaviour

Your school/trust may sometimes need to deal with negative parent/carer behaviours on social media. Take these steps to prevent and deal with any incidents.

Last reviewed on 7 June 2024
School types: All•School phases: All•Ref: 35491
Contents
  1. Make your policies easy to find and understand
  2. Check that your policies set behaviour standards
  3. Explain any policy changes to parents/carers 
  4. If there is an incident, follow your policies
  5. Take the matter further as a last resort
  6. Examples from schools

Make your policies easy to find and understand

Make sure parents/carers are clear about the correct procedure to follow when they're unhappy. They may turn to social media if they don't know how to raise a complaint or handle an incident in the appropriate way. 

The main policies and procedures parents/carers will need to be aware of in this instance are likely to be:

Ask your senior leaders

  • How easy are our policies to find on the school/trust website? Are paper copies available too?
  • How easy are our policies to understand for all our parents/carers?
  • Do we regularly remind parents/carers about key policies in our newsletters or other updates? 
  • Do we set aside any time to talk to parents/carers about our policies?
  • Are staff clear on our complaints procedure, and able to signpost parents/carers to take the right steps?

Proactively set expectations for parent/carer behaviour on social media, and be

This content is only available to members

Want to continue reading?

Get unlimited access to resources, guidance, training and tools for your whole school
Start your free trial of Whole School membership
No commitment. No auto-renewal.