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Last reviewed on 22 November 2021
Ref: 4318
School types: All · School phases: All

Read our step-by-step guide to understand the grievance process from start to finish, including what can happen during the informal stage. Download our model agenda for the grievance panel meeting and a template decision letter.

Read your grievance policy

Your school is required to have disciplinary and grievance procedures in place. Read your policy first in case the processes differ from what's outlined in this article.

This article is based on our model policy, which you can find here

Find information about this statutory policy on page 22 of the Department for Education's staffing and employment advice for schools, and page 98 of the Governance Handbook.

Informal stage

You're unlikely to be involved in this stage, but it's a good idea to understand what could happen before a grievance reaches the formal stage, which you might be involved in (see the section below). 

During this stage, the member of staff with a grievance should try and resolve the matter informally – a quiet word is often enough to resolve an issue. They could approach: 

Find out

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