How to review your staff grievance procedures

Understand how to review your school's staff grievance procedures, including questions you can ask. Save time with our model policy to see what good looks like.

Last reviewed on 3 May 2024See updates
Ref: 38508
Statutory/mandatory for:
Maintained schools
Academies
Free schools
Independent schools
Sixth-form colleges
Pupil referral units
Non-maintained special schools
Contents
  1. Key facts
  2. What this policy needs to do
  3. 3 key questions to challenge this policy
  4. Take a look at our model policy
  5. Examples from schools and trusts

What this policy needs to do

It should cover:

  • What a grievance is and when the policy should, and shouldn't, be used
  • How your school will deal with grievances fairly
  • How employees should raise grievances, including:
    • That the employee should aim to resolve the grievance informally first
    • Procedures to raise the grievance formally, including what to do if the grievance is about the headteacher
  • How your school will investigate a grievance, including: 
    • Who will conduct the investigation
    • How long it will take
  • The grievance hearing, including:
    • Who will be involved and the time frame 
    • The employee's right to be accompanied by a companion, and who this companion can be
  • How your school will communicate the decision to the employee
  • The employee's right to appeal the decision, and how they should do this
  • How your school will keep any records 

3 key questions to challenge this policy

Your policy should be in line with these