Last reviewed on 25 January 2022
School types: All · School phases: All
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Understand how to manage concerns from staff, parents and governors about the headteacher’s conduct and actions, and get tips on how to maintain an effective relationship with your headteacher.

Thanks to our governance experts Keith Clover, Harry James and Jane Owens for their help with this article. 

Complaints from staff or parents 

All schools must have a complaints procedure, as required by:

Dealing with complaints against the headteacher is usually similar to handling complaints against other members of staff. The main difference is that the chair of the governing board will be more involved in leading the process. 

For detailed information on the complaints process and how to go about it, see our article on dealing with complaints.

Concerns from the governing board 

Express concerns to