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Last updated on 9 April 2019
Ref: 4228
School types: All · School phases: All

A summary of the rules for maintained schools and academies on handling complaints, plus a quick overview of how the process usually goes. It also covers complaints about headteachers, chairs and governors.

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  1. All schools must have a complaints procedure
  2. The process for maintained schools
  3. The process for academies
  4. Complaints against heads, chairs and governors
  5. Monitoring and record keeping

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