You are here:

Pupils and learning : Parents & the community : Complaints : Dealing with complaints: a summary for governors

Dealing with complaints: a summary for governors

Last reviewed on 19 November 2020
Ref: 4228
School types: All · School phases: All

Find out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.

Article tools

Contents

  1. Holding a complaints hearing during coronavirus  
  2. All schools must have a complaints procedure
  3. The process for maintained schools
  4. The process for academies
  5. Complaints against heads, chairs and governors
  6. Anonymous complaints
Also in this topic: Complaints
Show more
Top articles

More from The Key

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence v3.0.