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Dealing with complaints: a summary for governors

Last updated on 9 April 2019
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School types: All · School phases: All

A summary of the rules on handling complaints – including against the headteacher, governors and chair – plus a quick overview of how the process usually goes.

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Contents

  1. All schools must have a complaints procedure
  2. The process for maintained schools
  3. The process for academies
  4. Complaints against heads, chairs and governors
  5. Anonymous complaints
  6. Monitoring and record keeping
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