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Dealing with complaints: a summary for governors
Find out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
Also in this topic: Complaints
- Banning parents from the school site
- Complaints appeal hearings: academies
- Complaints appeal panels: maintained schools
- Complaints panel: decision letter template
- Coronavirus: managing parent complaints Updated
- Dealing with persistent or unreasonable complaints
- What not to do when you get a complaint
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