You are here:
Dealing with complaints: a summary for governors
A summary of the rules for maintained schools and academies on handling complaints, plus a quick overview of how the process usually goes. It also covers complaints about headteachers, chairs and governors.
- All schools must have a complaints procedure
- The process for maintained schools
- The process for academies
- Complaints against heads, chairs and governors
- Monitoring and record keeping
More from The Key
The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.