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How to manage complaints

Ref: 4228
Last updated on 1 October 2018
School types: All · School phases: All
In-depth article
You should always follow your complaints policy when handling any complaints. Read this for advice on how to respond to complaints from parents and the community, including complaints against the headteacher, chairs and governors.

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Contents

  1. 1 Have a clear complaints policy
  2. 2 The process: in summary
  3. 3 Follow a similar procedure for complaints against the headteacher
  4. 4 Follow a similar procedure for complaints against governors and chairs
  5. 5 Monitoring and record keeping

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