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How to manage complaints
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Last updated
on
18 July 2018
School types: All · School
phases: All
You should always follow your complaints policy when handling complaints. Read this for advice on how to respond to complaints from parents and the community, including complaints against the headteacher.
Contents
- 1 Have a clear complaints policy
- 2 Direct complaints to the headteacher
- 3 Convene a panel if necessary
- 4 Follow a similar procedure for complaints against the headteacher
- 5 Monitor complaints to improve practice
Article features
- 1 download
- 7 external links
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