Complaints from staff or parents/carers
All schools must have a complaints procedure, as required by:
- Section 29 of the Education Act 2002 for maintained schools
- Schedule 1, part 7 of the Education (Independent School Standards) Regulations 2014 for academies
Handling complaints against the headteacher is usually similar to handling complaints against other members of staff. The main difference is the chair of the governing board will be more involved in leading the process.
Read our article for more detailed guidance for boards on dealing with complaints.
Concerns from the governing board
Make sure you follow and refer to your school's policies and procedures throughout the process of expressing and managing concerns. Use our summary to see which policy to refer to in different situations.
Express concerns to the chair
Once the chair knows about the concern, they