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Last reviewed on 20 June 2019
Ref: 4507
School types: All · School phases: All

Surveys can be an effective way to gather feedback from parents and staff, but there's a right and wrong way to do it. Read this to be sure you're on the right track.

Surveys can get parents and staff involved in decisions

As a governing board, you need to have a full understanding of the views and needs of pupils, staff, parents, carers and local communities.

You're expected to be connected with parents and carers, and should make sure mechanisms are in place to engage meaningfully with them, as explained in the Governance Handbook

Parent and staff surveys can be an effective way of getting feedback from parents and staff on a variety of subjects. 

Decide whether a survey is the best option

Once you've decided you want parents' or staff feedback on something, discuss whether a survey is the most appropriate format - you need to be clear why you’re doing it and what value it will add.


  • Are you going to learn something you don’t already know?
  • Will the responses be meaningful?
  • How will the information be used to impact teaching and learning? 

Keep your involvement strategic

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