If you're tasked with managing a complaint about your headteacher, read on to find out how to carry out an effective investigation. If you've been appointed to a panel to hear a complaint, our article on complaints panels will be more useful.
Get external support, if appropriate
Depending on the nature of the complaint, it may be a good idea to seek advice from outside of your school at the earliest possible stage, to make sure you handle it properly.
It's good practice to get support for complaints that:
- Are complex
- Are sensitive
- Require specialist or technical knowledge
- Might lead to disciplinary procedures against staff
Consider whether you should contact:
If the police are involved: you should first seek guidance and consult with the police and legal services as appropriate, before beginning your investigation. This is to