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Last updated on 17 July 2017
Ref: 5645
School types: Maintained · School phases: All

What is the procedure for convening a complaints panel? We set out guidance from the DfE and local authorities on when governing boards might convene a complaints panel, possible procedures for a hearing, and the role of the clerk and complaints panel chair.

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  1. Convening a panel
  2. Size and membership
  3. Impartiality
  4. Suggested procedures from LAs 
  5. Interviewing complainant and respondents
  6. Chair of the panel: role
  7. Clerk to the panel: role

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