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Last updated on 10 April 2019
Ref: 5645
School types: Maintained · School phases: All

Guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.

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  1. Convene a panel 
  2. Define the remit
  3. Appoint 3 impartial governors
  4. Set the date and time
  5. The appeal meeting should be respectful 
  6. The chair makes sure procedure is followed
  7. The clerk is the panel’s point of contact
  8. Clerks: use our template letter to share the outcome 

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