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Complaints appeal panels: maintained schools

Last reviewed on 27 April 2021
Ref: 5645
School types: Maintained · School phases: All

Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.

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Contents

  1. Convene a panel 
  2. Define the remit
  3. Appoint 3 impartial governors
  4. Set the date and time
  5. The appeal meeting should be respectful 
  6. The chair makes sure procedure is followed
  7. Procedure for the meeting
  8. Conducting the interviews
  9. The clerk is the panel’s point of contact
  10. Clerks: use our template letter to share the outcome 
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