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Complaints appeal panels: maintained schools
Guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
Contents
- Convene a panel
- Define the remit
- Appoint 3 impartial governors
- Set the date and time
- You're not required to hear a complaint over holidays
- The appeal meeting should be respectful
- The chair makes sure procedure is followed
- Procedure for the meeting: flowchart
- The clerk is the panel’s point of contact
- Clerks: use our template letter to share the outcome
Also in this topic: Complaints
- Banning parents from the school site
- Complaints appeal hearings: academies
- Complaints panel: decision letter template
- Coronavirus: managing parent complaints Updated
- Dealing with complaints: a summary for governors
- Dealing with persistent or unreasonable complaints
- What not to do when you get a complaint
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