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Complaints appeal panels: maintained schools

Ref: 5645
Last updated on 17 July 2017
School types: Maintained · School phases: All
In-depth article
What is the procedure for convening a complaints panel? We set out guidance from the DfE and local authorities on when governing boards might convene a complaints panel, possible procedures for a hearing, and the role of the clerk and complaints panel chair.

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Contents

  1. 1 Convening a panel
  2. 2 Size and membership
  3. 3 Impartiality
  4. 4 Suggested procedures from LAs 
  5. 5 Interviewing complainant and respondents
  6. 6 Chair of the panel: role
  7. 7 Clerk to the panel: role

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