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Last updated on 10 April 2019
Ref: 5645
School types: Maintained · School phases: All

Guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.

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  1. Convene a panel 
  2. Define the remit
  3. Appoint 3 impartial governors
  4. Set the date and time
  5. You're not required to hear a complaint over holidays
  6. The appeal meeting should be respectful 
  7. The chair makes sure procedure is followed
  8. Procedure for the meeting: flowchart
  9. The clerk is the panel’s point of contact
  10. Clerks: use our template letter to share the outcome 

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