You are here:

Pupils and learning : Parents & the community : Complaints : Complaints appeal panels: maintained schools

Complaints appeal panels: maintained schools

Last reviewed on 10 April 2019
Ref: 5645
School types: Maintained · School phases: All

Guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.

Article tools

Contents

  1. Convene a panel 
  2. Define the remit
  3. Appoint 3 impartial governors
  4. Set the date and time
  5. You're not required to hear a complaint over holidays
  6. The appeal meeting should be respectful 
  7. The chair makes sure procedure is followed
  8. Procedure for the meeting: flowchart
  9. The clerk is the panel’s point of contact
  10. Clerks: use our template letter to share the outcome 
Also in this topic: Complaints
Show more
Top articles

More from The Key

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence v3.0.