For an overview of the complaints process, see our summary for boards on dealing with complaints. If you’re looking for more information on how and when to stop a meeting due to unsafe behaviour, see our other article.
First steps after an incident
Record the incident according to your school's procedures Take time to check on the wellbeing of any staff or other governors involved in the incident Write to the parent/carer to confirm that the meeting was stopped and why – explain that you'll write to them again shortly to outline the next steps in the process (the governance professional will likely be the one to write and send the letter) Consider seeking advice from your local authority (LA), trust or