Members' FAQs


Using The Key

How can I start using The Key?

Setting up a personal login will give you full access to the website. The process is simple and gives you access straight away:

Create your login now

Tip: each member of your governing body, including the clerks to governors and any associate memebers, can set up a login and use the service at no extra cost.

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Who else at my school can use The Key?

Your membership covers everyone on your governing body. We do not limit the number of logins your governing body can have, and there is no additional charge when your fellow governors set up logins.

Members using The Key include:

  • Governors
  • Headteachers
  • Associate members
  • Clerks to governors

Invite your colleagues

Tip: you can quickly invite additional members of your governing body using the 'Invite your colleagues' tool.

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How can I invite fellow governors and clerk to The Key?

You can use the 'Invite your colleagues' tool to send each member of your team an email invitation. 

Invite your colleagues

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How do I use the 'Ask-the-expert' service?

You can ask us unlimited questions to research for you by using the 'Ask a question' buttons and links around the site.

We understand that it is sometimes helpful to talk through your question. If you'd like to do this please contact us.

Tip: we also welcome members' feedback on our articles. If you would like to comment on an article, or if it doesn't meet your needs, you can leave your feedback at the bottom of the article webpage.

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Managing your membership

Ed Castle - Member Support Office

Ed Castle

Member Support Officer

I work on the frontline at The Key, helping school governors to access the information they need, and answering queries about membership. I joined The Key in 2014, and previously worked as a student records officer. Hear more from me, and other members of the team, on our blog.

Meet more of the team

Which members of our governing body are using The Key?

Click on the profile icon in the top right hand corner of the page and select 'Your school'

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How much is our governing body using the service?

To help you evaluate the impact of your school’s membership, we can give you information such as who has set up a login or how many articles your governing body has read recently.

If this is of interest to you, please contact us to discuss how we can help you.

Tip: please note that individual usage is confidential. We would never share information about the questions your fellow governors are asking, or which articles they are reading.

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How do we remove a user's access to The Key?

  • Click on the profile icon in the top right hand corner of the page and select 'Your school'.
  • Click 'Remove' next to any governors who should no longer have access to The Key
  • Click 'Add another governor' to invite new users

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Do we need a main contact or membership administrator?

We record a main contact for each school, usually chair of governors or the person who arranged the membership. Please contact us to check or change who this is.

The main contact does not need to approve new users on your governing body.

Tip: your school’s main contact is our first point of call for any membership related queries. However, any member of your governing body or school staff can speak to us about your membership.

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Can I get a copy of our school's latest invoice?

Our member support officers would be delighted to send you a copy of your school's most recent invoice, or answer any finance related queries you have.

Simply complete the contact form on your school's 'Membership & renewal' page.

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Accessing The Key and updating your details

How do I reset my password?

If you need to reset your password:

  • Click on 'Login' and select 'Forgotten your password?'
  • Type your email address where prompted and follow the on-screen instructions

Reset your password now

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How do I change the email address I use to log in?

If you get a new email address, you can update your profile and login details online. To do this:

  • Log in using your old email address and current password
  • Click on the profile icon in the top right hand corner of the page and select 'Your profile'
  • Click 'Edit' next to your old email address
  • Enter your new email address and click 'Update profile' at the bottom of the page

Tip: please be aware that email addresses and passwords are case sensitive. If your school’s email domain changes, please remind your fellow governors to update their profile and login details too, as soon as they can.

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How do I update my role and other personal information?

  • Click on the profile icon in the top right hand corner of the page and select 'Your profile'
  • Click 'Edit' next to your current role
  • Select your new role and click 'Update profile' at the bottom of the page

Tip: updating us about a change in your role helps us to answer your questions appropriately and make sure we send you information that is relevant to you.

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Reporting a problem and technical issues

Your website isn't displaying correctly in my browser. What can I do?

The Key for School Governors will no longer appear correctly on certain web browsers (the piece of software you use to access the internet). This is because Microsoft has withdrawn support for Internet Explorer 8 and older versions of it.

Further information is available on our 'How to upgrade your browser' page.

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I've found a broken link; how do I tell you?

If you notice a broken link in one of our articles, please let us know by using the feedback form at the bottom of the article webpage, or contact us. Our researchers will update the article as a matter of urgency.

Tip: broken links can occur when third parties make changes to their websites. We review each article on our website regularly to ensure that it is up to date and that all of the links are working. However, sometimes links break in-between our reviews and we are sorry for any inconvenience this causes you.

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