It's likely that your school leaders will handle most difficult conversations with parents/carers. However, you might be asked to join a meeting with parents/carers if:
- Your senior leaders feel that having another person present with a more neutral perspective might help diffuse a potential complaint
- You're the chair of governors and a parent/carer contacts you directly to regarding a concern about the headteacher
Difficult conversations are usually better in person: Suggest meeting face-to-face, if you can A video or phone call is the next best option Avoid email if possible – a quick chat will save you both time in the long run It's likely your school leader will organise the logistics of who is invited and where the meeting is held, but make sure they've considered: Who will attend – which staff have the best relationship with the family? Who do they trust? Culture, first language and class – different parent communities might have better relationships with different staff Having