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Complaints
- Banning parents from the school site A summary of the government guidance on barring or removing parents from the school site, plus expert guidance for governors on reviewing a ban.
- Complaints appeal panels: maintained schools Find guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
- Complaints panel: decision letter template Use our template letter to let complainants know the outcome of a complaints panel.
- Complaints procedures: academies Understand the process for handling complaints in academies, from the stages of a complaint to who should be involved and when.
- Dealing with complaints: a summary for governors Find out how to hold a remote complaints hearing. Plus, get a summary of the rules on handling complaints – including against the headteacher, governors and chair – and see a quick overview of how the process usually goes.
- Dealing with persistent or unreasonable complaints Serial and unfounded complaints can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
- What not to do when you get a complaint 6 common mistakes that governors make when dealing with complaints – and how to avoid them.