Complaints
Contents
- Banning parents from the school siteYour school leaders can decide to ban parents or visitors who behave aggressively or abusively on the school site. Read about how your board might be involved with reviewing bans.
- Complaints panel: decision letter templateSave time with our template letter to let complainants know the outcome of a complaints panel.
- Complaints procedures for governing boardsFind guidance on the procedure for convening a complaints panel, procedures for a hearing, and the role of the clerk and complaints panel chair.
- Dealing with complaints: a summary for boardsGet a summary of the rules on handling complaints – including against the headteacher, governors, trustees and chair – and see a quick overview of how the process usually goes.
- Handling persistent or aggressive complaintsSerial and/or unreasonable complaints can be time-consuming and stressful for headteachers and governors. Learn how to manage them effectively, and where to get help with particularly tricky situations.
- What not to do when you get a complaint6 common mistakes that governors make when dealing with complaints – and how to avoid them.