You are here:

Complaints appeal panels: maintained schools

Ref: 5645
Last updated on 17 July 2017
School types: Maintained · School phases: All
In-depth article
What is the procedure for convening a complaints panel? We set out guidance from the DfE and local authorities on when governing boards might convene a complaints panel, possible procedures for a hearing, and the role of the clerk and complaints panel chair.

Article tools

Contents

  1. 1 Convening a panel
  2. 2 Size and membership
  3. 3 Impartiality
  4. 4 Suggested procedures from LAs 
  5. 5 Interviewing complainant and respondents
  6. 6 Chair of the panel: role
  7. 7 Clerk to the panel: role

Article features

  • 7 external links

More from The Key

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.