This course is aimed at governors and trustees who have been tasked with managing a complaint against a headteacher or CEO. This will usually be the chair or vice-chair.
It's not aimed at governors/trustees who have been asked to sit on a panel during the latter stages of a complaint.
Learn in bitesize chunks whenever best suits you, or set aside about 2 hours to do this course in 1 sitting.
When you're ready, select 'Start course'.