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Managing complaints (maintained)

Ref: 4228
Last updated on 4 August 2017
School types: All · School phases: All
In-depth article
How should maintained schools handle complaints? This article links to guidance from the DfE and local authorities, and looks at their recommended procedures for resolving complaints in community, voluntary, and foundation schools. It also relays expert advice on specific aspects of the process.

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  1. 1 Requirements 
  2. 2 Governor involvement 
  3. 3 Managing concerns informally  
  4. 4 Complaints procedures
  5. 5 Investigation by the headteacher
  6. 6 Governors' panel
  7. 7 Witnesses
  8. 8 New evidence
  9. 9 Keeping records

Article features

  • 6 external links

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