You are here:

Managing complaints (maintained)

Ref: 4228
Last updated on 4 August 2017
School types: All · School phases: All
In-depth article
How should maintained schools handle complaints? This article links to guidance from the DfE and local authorities, and looks at their recommended procedures for resolving complaints in community, voluntary, and foundation schools. It also relays expert advice on specific aspects of the process.

Article tools


  1. 1 Requirements 
  2. 2 Governor involvement 
  3. 3 Managing concerns informally  
  4. 4 Complaints procedures
  5. 5 Investigation by the headteacher
  6. 6 Governors' panel
  7. 7 Witnesses
  8. 8 New evidence
  9. 9 Keeping records

Article features

  • 6 external links

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.