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Managing complaints from parents and the public: academies

Ref: 30765
updated on 8 November 2017
School types: Academy · School phases: All
In-depth article
How should academies handle complaints? This article links to legislation which sets out the rules on academy complaint procedures and cites guidance on their contents from the Education Funding and Skills Agency (EFSA). Two of our experts relay good practice advice on specific situations.

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Contents

  1. 1 Complaints procedures
  2. 2 Time limit for investigating complaints
  3. 3 Who can make a complaint?
  4. 4 Involving parent governors in meetings with complainants
  5. 5 Delegating responsibility for processing complaints 
  6. 6 Revisiting closed complaints

Article features

  • 9 external links

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