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Dealing with persistent or unreasonable complaints

Ref: 4687
updated on 7 June 2018
School types: All · School phases: All
In-depth article
Dealing with persistent or unreasonable complaints from parents or other complainants can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.

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Contents

  1. 1 Role of governors in complaints
  2. 2 Resolving persistent complaints
  3. 3 When to stop responding to a complaint
  4. 4 Strategies for managing continued contact about a complaint
  5. 5 Dealing with complainants who no longer engage with the headteacher

Article features

  • 4 external links

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