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Dealing with persistent or unreasonable complaints

Ref: 4687
Last updated on 25 October 2017
School types: All · School phases: All
In-depth article
How can the school deal with parents who make persistent or unreasonable complaints? We relay advice on actions to take when individuals make persistent, unfounded or aggressive complaints against school staff, or when relationships with parents break down.

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Contents

  1. 1 Unfounded complaints against members of staff
  2. 2 Resolving persistent complaints
  3. 3 When should the school stop responding to a complaint?
  4. 4 Dealing with a relative who supports a parent’s complaint
  5. 5 Dealing with parents who won't engage with the school

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