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Complaints appeal panels: reporting back to the complainant

Ref: 5278
Last updated on 27 February 2017
School types: All · School phases: All
In-depth article
How should we inform a complainant of the panel's decision? An NLG and a governance specialist cite good practice on how complaint appeal panels can inform complainants of their decisions. This article also looks at sharing records of the complaint process.

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Contents

  1. 1 Responding to a complainant 
  2. 2 Complaint appeal outcome letters
  3. 3 Sharing records of the complaints process

Article features

  • 3 external links

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