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Coronavirus: managing parent complaints
Dealing with complaints is understandably more challenging during partial school closure than in normal times. Get advice on how you can help to relieve some pressure from school leaders and how to hold panel hearings successfully.
Contents
- Parents may complain to you more often
- What to do if a parent approaches you directly with a complaint
- How to respond to common complaints during partial school closure
- Your school's expectations for handling complaints
- How to hold panel hearings during coronavirus
- Extend your school's complaints timescales if needed
- Your school should let parents know about any changes or delays with handling complaints
Also in this topic: Complaints
- Banning parents from the school site
- Complaints appeal hearings: academies
- Complaints appeal panels: maintained schools
- Complaints panel: decision letter template
- Dealing with complaints: a summary for governors
- Dealing with persistent or unreasonable complaints
- What not to do when you get a complaint
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