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Last updated on 7 June 2018
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Dealing with persistent or unreasonable complaints from parents or other complainants can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.

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  1. Role of governors in complaints
  2. Resolving persistent complaints
  3. When to stop responding to a complaint
  4. Strategies for managing continued contact about a complaint
  5. Dealing with complainants who no longer engage with the headteacher

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