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Dealing with persistent or unreasonable complaints
Dealing with persistent or unreasonable complaints from parents or other complainants can be time-consuming and stressful for both headteachers and governors. Learn how to manage this effectively and find out where you can get help with particularly tricky situations.
- Role of governors in complaints
- Resolving persistent complaints
- When to stop responding to a complaint
- Strategies for managing continued contact about a complaint
- Dealing with complainants who no longer engage with the headteacher
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