Suspensions and exclusions: resolving difficulties with parents

Get advice on what to do if parents don't co-operate with a suspension (previously known as a fixed-term exclusion) or permanent exclusion, or behave in an unacceptable way during the process.

Last reviewed on 7 September 2022
School types: All · School phases: All
Ref: 34186
  1. If your school can't get in touch with parents
  2. If parents behave unacceptably during a hearing
  3. If parents don't comply with the suspension or exclusion

New guidance on school suspensions and permanent exclusions for maintained schools, academies and pupil referral units came into effect 1 September 2022. 

Read our article to see what's changed: suspensions and exclusions guidance: changes from September 2022.

Use the previous guidance for pupils suspended or excluded before 1st September 2022

The new guidance only applies to suspensions and exclusions which take place on or after this date. If you have ongoing cases, make sure you follow the policy that was in place when the suspension or exclusion process started. If you don't have an exclusions policy, contact the DfE to get a copy of the archived guidance.

If your school can't get in touch with parents

The guidance says that schools should notify parents in person or by phone in the first instance,